Frequently Asked Questions

How can I place an order?

You can place your order online through this web store or by calling 412-741-1979.

You can also download an order form and send it by fax to 412.741.0609 or by mail to:

Acoustical Society of America Publications
PO Box 1020
Sewickley, PA 15143-9998 USA

Can I shop without logging in or creating an account?

You do not have to log in or create an account to complete an order.

What if I forget my password?

If you forget your password click on the “your account” link which appears on the top and follow the instructions under “Forgot your Password.”

When are orders shipped?

Orders are normally shipped within 4 business days of receipt and payment.

How are orders shipped?

During the checkout process you will be presented with the available shipping methods. You will choose your shipping method at that time.

Can I track my order?

Yes. You will receive an email shipping confirmation that includes your order tracking number if the order was shipped using a traceable shipping method.

For orders placed using a non-traceable method, you will receive an email confirmation when your order is shipped.

Do you offer quantity discounts?

There is a 10% discount on orders of five or more copies of the same title, which is automatically applied to your order at checkout.

What is your return policy?

We only accept returns of defective books.

Is this web store secure so I can provide my credit card payment information?

You will be connected to our secure servers when asked to provide payment information.

For your protection, our store is authenticated by Network Solutions Certificate Authority site security system.

All payments are processed in accordance with current best-practices as outlined by MasterCard, Visa and American Express.

How do I contact customer service?

You can phone Customer Service at 412.741.1979 or send an email to

How do I contact the Acoustical Society of America?

Acoustical Society of America
1305 Walt Whitman Road, Suite 300
Melville, NY 11747
(T): 516.576.2360
(F): 631.923.2875