AWC FAQ

How can I place an order?
  • ONLINE at www.awc.org. For the fastest service, place your order online. We will send you an e-mail order confirmation acknowledging receipt of your on-line order. (Please note non-Internet orders may require an additional week to process.)
  • Fax, e-mail or mail:
    • Fax it to 412.741.0609, or
    • E-mail it to AWCServices@abdintl.com, or
    • Mail it to AWC Orders, P.O. Box 1020, Sewickley, PA 15143-1020.
  • Phone - Call the AWC Customer Service Center at 800-890-7732 for ordering assistance between 8:30 AM - 5 PM Eastern Time, Monday through Friday.
How do I pay for my order?
  • Credit Card - We strongly encourage you to pay by credit card – MasterCard, VISA, Discover or American Express.
  • Check – Orders paid by check must be mailed with a completed order form and a check made payable to AWC (in U.S. funds only, and drafted on a U.S. bank). Mail the information to AWC Orders, P.O. Box 1020, Sewickley, PA 15143-1020.
  • Purchase Order (PO) – Purchase orders are currently not accepted.
Is this web store secure so I can provide my credit card payment information?
Yes. You will be connected to our secure servers during the ordering process when your payment information is requested. For your protection, our store is authenticated by the Network Solutions Certificate Authority site security system. All payments are processed in accordance with current best -practices as outlined by both VISA and MasterCard.
Do you offer member discounts?
AWC members are entitled to 5 copies of each publication at a reduced member rate per calendar year. All other orders for the same item will be charge at a discounted non-member rate.

For information on membership, Click Here.
Do you offer quantity discounts?
Yes. We offer quantity discounts. Call the AWC Bookstore at 800-890-7732 for pricing information.
How are orders shipped?
  • Orders sent within the United States are normally shipped via standard ground traceable service when a physical shipping addr ess has been provided. A physical (non-PO box) shipping address is required since ground traceable services do not deliver to PO boxes.
  • APO and FPO orders and orders sent to U.S. territories, and PO boxes normally are sent via U.S. Postal Service.
  • Orders shipped outside the 48-contiguous U.S. states are sent via air and can take up to 6 weeks for delivery.
    • You must provide a contact telephone number.
    • All customs duties and fees for international shipments are the full responsibility of the purchaser. These are not "shipping and handling charges," but fees assessed by the customs services of the countries to which the goods are shipped. AWC has no control over these charges and is not responsible for payment.
When will my order arrive?
Normal order processing and delivery time is 5 to 7 business days following order receipt. Shipments to Hawaii and Alaska may take 5 to 10 business days to arrive.
Can I get my order faster?
Yes. Rush shipping services are available upon request at an additional charge. Rush orders may be shipped via traceable next day, 2nd day, and 3rd day service.

Rush orders placed by 12:30 PM Eastern Time on a business day will be processed and shipped the same day. Rush orders placed after 12:30 PM Eastern Time on a business day will be processed and shipped no later than the next business day following receipt.
What are the shipping charges?
Shipping costs are based on package weight and shipping destination. For a shipping quote, go online at www.awc.org, or call AWC Customer Service at 800-890-7732, or e-mail them at AWCServices@abdintl.com
What is your return policy?
  • We guarantee you will be satisfied with any hardcopy AWC resource you order. Therefore, you may return undamaged items in resalable condition within 30 days of receipt for a full refund or credit of the purchase price, less shipping and handling.
    • A 10% restocking fee will be charged.
  • Return shipping charges are your responsibility. AWC cannot accept COD returns.
  • Electronic documents whether downloadable or CD/DVD are non-refundable
  • To receive proper and timely credit for your return:
    • Enclose a copy of the packing slip you received with your original shipment.
    • State the reason for your return.
    • Wrap your package securely and return via traceable means, or via insured Parcel Post, to:

      AWC Returns
      16 Avenue A
      Leetsdale, PA 15056-1304
      USA
Do I need authorization to return something?
No return authorization is necessary.
Price and Terms?
Prices and terms are subject to change without notice.
Still have questions about AWC programs or your order?
You may contact the AWC Customer Service Center for assistance via e-mail at AWCServices@abdintl.com
or by phoning 800-890-7732.