Frequently Asked Questions
How can I place an order?
How do I log in to the web store to place an order?
The first time you shop our web store, you will be asked to create an account by entering basic information such as name, physical address, e-mail, address, etc. This account is separate from any other NAESP membership, President’s Education Awards Program, or Citizenship Awards Program account. Once you establish the new account, please make a note of the login and password you create as you can return to the web store again anytime using those credentials to view past order status and to place new orders.
How do I pay for my order?
Is this web store secure so I can provide my credit card payment information?
Yes. You will be connected to our secure servers during the ordering process when your payment information is requested. For your protection, our store is authenticated by the Network Solutions Certificate Authority site security system. All payments are processed in accordance with current best-practices as outlined by both VISA and MasterCard.
Do you offer member discounts?
Yes. NAESP offers significant discounts for members. For information on membership, Click Here.
Do you offer quantity discounts?
Yes. We offer quantity discounts for book and NAESP logo merchandise purchases. Call the NPRC Bookstore at 703.518.6244 for pricing information.
We do not offer discounts for American Student Council Association or Dream, Reach, Succeed products.
How are orders shipped?
When will my order arrive?
Normal order processing and delivery time is 5 to 7 business days following order receipt. Shipments to Hawaii and Alaska may take 5 to 10 business days to arrive.
Can I get my order faster?
Yes. Rush shipping services are available upon request at an additional charge. Rush orders may be shipped via traceable next day, 2nd day, and 3rd day service.
Rush orders placed by 12:30 PM Eastern Time on a business day will be processed and shipped the same day. Rush orders placed after 12:30 PM Eastern Time on a business day will be processed and shipped no later than the next business day following receipt.
What are the shipping charges?
Shipping costs are based on package weight and shipping destination. For a shipping quote, go online at www.naesp.org , or call NAESP Customer Service at 800.292.5542 or 412.741.3679, or e-mail them at NAESP-Orders@abdintl.com.
Can I track my order?
Yes. When you order online, you will receive an e-mail shipping confirmation that includes your order tracking number if the order was shipped via a traceable method. For orders placed via other methods, you will receive a shipping confirmation e-mail if you provide your e-mail address.& You may contact our NAESP Customer Service Center at 800.292.5542 or 412.741.3679 for assistance.
What is your return policy?
NAESP Returns
16 Avenue A
Leetsdale, PA 15056-1304
USA
Do I need authorization to return something?
No return authorization is necessary.
Price and Terms?
Prices and terms are effective beginning January 1, 2011 and are subject to change without notice.
Still have questions about NAESP programs or your order?
You may contact the NAESP Customer Service Center for assistance via e-mail at NAESP-Orders@abdintl.com or by phoning 800.292.5542 or 412.741.3679.